Procedure for Transactions on Brigho

Procedure

Before using the brigho app, it is expected that the Buyer and Seller have already agreed on the following transaction modalities at the barest minimum:
  • A description of the Item(s) the Seller is willing to sell, in as much detail as possible.
  • The price of the Item(s) the Seller is willing to sell and which the Buyer is equally willing to buy.
  • The cost of delivery of the Item(s).
  • The agreement that the Buyer will pay the 2.5% of the price of the Item(s) as commission to Brigho.
  • The collection point where the Buyer shall collect the Item(s) sent by the Seller.

 

Below are the procedures after these above have been agreed:
  1. The Seller uses the Brigho app to start the process of the transaction by clicking the PLUS bottom on the Seller’s Dashboard.
  2. Seller inputs his details including Banking details ( which will be credited soon as the transaction is completed ), his/her phone number ( which will be used in communication between all transactional parties ); the Buyer’s phone number ( which will be used in communication between all transactional parties ); the agreed cost of the item(s) and the agreed cost of delivery.
  3. The app automatically calculates our commission of 2.5% of the Cost of the Item(s) (See our ToC&U). The app will also calculate the total cost of the transaction.
  4. The Seller then submits the transaction for approval and consent by the Buyer.
  5. Brigho will instantly send a Transaction Number to the Buyer via SMS. The Buyer will use this number to approve the transaction as well as track its status.
  6. The Buyer then uses the Transaction Number to view the transaction details entered by the Seller on the app and if satisfied with the details of the transaction entered by the Seller, he or she verifies and accepts the transaction and is redirected to a secured page for payment.
  7. After payment in made the Buyer will receive a Delivery Number. This number shall be used to pick up the item(s).
  8. Upon payment, Brigho will send an SMS to the Seller informing and advising that the Buyer has made payment and S/he should go ahead and send the Item(s) to the Buyer respectively
  9. The Buyer then goes to the agreed pick-up point once the Item(s) is available. At the point of collecting the item(s), the Buyer shall verify the Item(s) to make sure it meets his/her expectations. He shall then click the “Collect Item(s) button to complete the transaction.
  10. If satisfied with the Item(s), then s/he will click the Satisfied. Collect the Item(s) and pay Seller. If not satisfied with the Item(s) s/he will click the Not Satisfied. Return Item(s) and Refund me button
    • Satisfied. Collect the Item(s) and pay Seller: This should be clicked only when the Buyer is satisfied with the item(s) and is willing to pay the Seller.
    • Not Satisfied. Return Item(s) and Refund me: This should be clicked only if the Buyer is not satisfied with the item(s) and wants to be refunded and to return the Item(s).
  11. Should the Buyer click the “Satisfied. Collect the Item(s) and pay Seller" button, Brigho will pay the Seller his/her full financial entitlement from the transaction straight into the appropriate bank account(s) within 24hrs.
  12. At the point of collecting the Item(s), the Buyer still has the last option of declining the item(s) if s/he is dissatisfied with the item(s).
  13. Should the Buyer be dissatisfied with the item(s) sent by the Seller, it is expected that the Buyer declines the transaction by clicking on the "Not Satisfied. Return Item(s) and Refund me" button.
  14. The app will then display a breakdown of the amount to be refunded. The Buyer then confirms the refund by clicking "YES" and app will then request for the refund account of the Buyer.
    The bank account name provided by the Buyer MUST be the same as the initial account name initially used to credit Brigho or this same transaction
  15. 15. The Buyer then clicks "Refund"" and Brigho will refund the appropriate amount into the Buyers bank account within 24hrs. See our ToC&U.

 

 

Point of Collection of Item(s)

  1. The Buyer is expected to complete the transaction at the agreed point of collection. S/He is expected to inspect the Item(s) here and to decide whether or not to pay for the Item(s).
  2. The Seller’s delivery agent is expected to release the Item(s) to the Buyer upon confirmation from the Seller.
  3. The Seller is advised to approve the release of the Item(s) to the Buyer only when s/he has received a notification from Brigho or the transaction in question has been marked as “Collected” on his/her Brigho app.
  4. 4. In a situation where the Buyer is returning the Item(s), the Buyer is expected to follow through with this option using the app and leave the Item(s) in the custody of the Seller’s delivery agent. Brigho will also send an SMS to the Buyer and Seller notifying both parties of the status of the transaction as well as the amounts due to all parties.

 

 

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